Shipping & returns
We want you to love what you ordered. If something isn’t quite right, we make returns simple and straightforward.
Eligibility for Returns
- Returns are accepted within 30 days of purchase or delivery.
- Items must be unworn, unwashed, and in original condition with tags attached.
- Returns are issued for store credit only.
- A proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items
- Sale and clearance items are final sale and cannot be returned or exchanged.
- Jewelry, hair accessories, and undergarments are non-returnable for hygiene reasons.
- Items purchased from third-party retailers cannot be returned to The Color Collab.
How to Start a Return
- Email hello@thecolorcollab.com with your order number and the items you’d like to return.
- We’ll provide instructions and a return address.
- Once your return is received and approved, you’ll receive a store credit code via email.
Store credit can be used both in-store and online at thecolorcollab.com.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
We recommend using a trackable shipping method to ensure safe delivery.
Exchanges
Due to limited quantities, we cannot offer direct exchanges. Please return your item for store credit and place a new order for the desired size or color.
Contact & Visit Us
We’re always here to help with questions about your order or return.
📍 The Color Collab Boutique
4019 S 48th St, Lincoln, NE 68506
📧 hello@thecolorcollab.com
🕓 Mon–Fri: 10 AM–6 PM | Sat: 10 AM–5 PM | Sun: 12 PM–4 PM